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HOTLINE

A professional and reactive support for your applications

Customers with an active maintenance agreement have free access to our hotline via support@cenit.com according to the General Terms and Conditions for the Maintenance of Software of CENIT AG.

For services that exceed the support agreement, and for customers with no maintenance contract, we are providing support services on a time and material basis.

Technical Support

Europe

Phone: +49 711 7825-3222

E-mail: support.dmf@cenit.de

America

Phone: +1 248 309 3239

E-mail: support.dmf-us@cenit.com

Asia

Japan

Phone: +81-3-5422-6691

E-mail: support@cenit.jp

China

Phone: +86 158 5076 9232

E-mail: support.dmf@cenit.de

Key Services:

  • Capturing of software problems
  • Provision of bug fixes
  • Installation and licensing trouble shooting
  • help on “how to use” questions

Extended Services (support contract or service agreement required):

  • Remote user training
  • Hands-on support
  • Creation and modification of simulation layouts
  • Customization of Technologies and Downloaders
  • Creation of simulation components and digital twin models
  • Engineering services and simulation projects

LICENSING

Our software licenses can be installed locally on a computer or on a license server. Depending on the contract, license can be temporary or permanent. Permanent licenses have an embedded “end of maintenance” date and will work with software versions that are not newer than this date. In case of a maintenance agreement and in case of software subscriptions, software updates can be installed at any time.

MyCENIT, your support platform

The customer portal myCENIT provides access to all relevant information around your FASTSUITE installation. All FASTSUITE users can register with their User id at my.cenit.com.

If you are a FASTSUITE user and you do not have already an account on myCENIT please request your account at dfsbackoffice@cenit.com.

 

  • Access to software installation files
  • Release information, what’s new information
  • Access to component library
  • Access to self-learn tutorials

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